Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds
Once your return is received and inspected, we will refund the full value of the item minus the original cost of shipping

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@rootedandgrounded.com 

Shipping
To return your product, you should mail your product to: 110 Shamrock Industrial Blvd. Suite B Tyrone, GA 30290
Please include your full name and order number in the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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